n8n AUTOMATION WORKFLOW
The Email Command Center runs on n8n, polling every 2 minutes to fetch, classify, route, alert, and draft responses automatically.
MAIN ORCHESTRATOR WORKFLOW
Poll 2 Min
Schedule
→
Load Config
Code
→
Fetch Emails
Outlook
→
Has Emails?
→
Normalize
Code
→
Address Cfg
Lookup
→
Claude AI
Classify
→
Parse
JSON
→
Route
Decision
→
Alert?
→
Slack
Alert
→
Draft?
→
Gen Draft
Claude
→
Save Draft
Outlook
→
Labels
Outlook
→
Audit Log
Write
→
Complete
WORKFLOW EXECUTION LOG
01
Trigger — Poll timer fires or manual webhook received
02
Fetch — Get unread emails from Outlook (batch of 50)
03
Classify — Claude AI analyzes sender, content, urgency signals
04
Route — Priority determines owner: CRITICAL→Pete, HIGH→Pete/Sarah, MEDIUM→Team
05
Alert — CRITICAL/HIGH triggers Slack with SLA countdown
06
Draft — AI generates context-aware response, saves to Outlook drafts
07
Complete — Labels applied, audit log written
SLACK ALERT SYSTEM
When AI classifies an email as CRITICAL or HIGH, Slack alerts fire immediately with SLA tracking.
ALERT RULES
IF
Priority = CRITICAL → #ops-critical + DM Pete + 1hr SLA
IF
Priority = HIGH → #ops-urgent + 2hr SLA
IF
Priority = MEDIUM/LOW → No alert, standard queue
SELECTED EMAIL
Select an email above
SLACK PREVIEW
💬
Slack alert appears here
AI DRAFT GENERATION
Claude generates context-aware responses matched to sender tone and relationship.
INCOMING EMAIL
sender
Subject
Body
AI DRAFT
Waiting...
📄
Draft appears here